Our Policy
We want you to feel great in every Marset piece. If something isn't right, you have 14 days from the date of delivery to request a return or exchange. Items must be unworn, unwashed, with original tags attached and in their original packaging.
To initiate a return or exchange, email info@marset.world with your order number and the reason for your return. We will respond within 1–2 business days with next steps.
How to Return
Email info@marset.world with your order number, the item(s) you want to return, and the reason. Please include photos if the item arrived damaged or incorrect.
We will review your request and send a Return Authorisation (RA) number and return address within 1–2 business days. Do not send items without an RA number — they will not be processed.
Pack the item securely and ship it to the address provided. The return shipping cost is the customer's responsibility unless the item is faulty or incorrectly sent. We recommend using a tracked service.
Once we receive and inspect the item, we will process your refund or dispatch the exchange within 3–5 business days.
Refunds
Approved refunds are returned to the original payment method. Processing times vary:
| Payment Method | Refund Timeline |
|---|---|
| Debit / Credit Card (Paystack) | 5–10 business days after approval |
| Bank Transfer | 3–7 business days after approval |
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for a different size or colour of the same item, subject to availability. If your preferred size or colour is out of stock, we will offer a store credit or full refund.
Exchange shipments are dispatched once we receive and inspect your returned item. One exchange per original order.
Non-Returnable Items
The following cannot be returned or exchanged:
- Items marked Final Sale or purchased during a clearance promotion
- Items that have been worn, washed, or altered
- Items returned without original tags or packaging
- Items returned without a valid Return Authorisation number
- Items returned after the 14-day window has passed
Faulty or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery. We will cover all return shipping costs and either replace the item or issue a full refund — your choice.
Contact Us
For all returns and exchange queries: info@marset.world. Please have your order number ready.