Introduction
Marset ("we", "our", "us") is a premium sportswear brand registered and operating in Abuja, Federal Capital Territory, Nigeria. We are committed to protecting your personal data and handling it responsibly in accordance with the Nigeria Data Protection Regulation (NDPR) 2019.
This Privacy Policy explains what information we collect when you visit marset.world, place an order, or interact with us — and how we use, protect, and may share that information.
By using our website or services, you agree to the terms of this policy. If you do not agree, please do not use our services.
Data We Collect
We collect personal information only when you provide it to us directly, or when it is generated through your use of our services.
We do not collect sensitive personal data (such as biometric data or financial account details beyond what Paystack securely handles on our behalf).
How We Use Your Data
We use your data only for the purposes for which it was collected. Your information may be used to:
- Process and fulfil your orders, including arranging delivery
- Send order confirmations, dispatch notifications, and delivery updates
- Respond to your enquiries and provide customer support
- Manage returns, exchanges, and refunds
- Send marketing communications if you have opted in (you can opt out at any time)
- Improve our website, products, and customer experience through analytics
- Comply with our legal obligations
We will not use your data for automated decision-making or profiling in a way that significantly affects you.
Sharing Your Data
We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, under strict confidentiality agreements:
- Paystack — for secure payment processing
- Courier partners — your name, address, and phone number are shared with our delivery partners solely to fulfil your order
- Email service providers — for sending transactional and marketing emails
- Analytics providers — aggregated, non-identifiable data to understand website usage
We may disclose your data to government or regulatory authorities if required by law or legal process.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies — required for the site to function (e.g. your shopping cart)
- Analytics cookies — to understand how visitors use our site (anonymised)
- Marketing cookies — to show you relevant content and advertisements (only with your consent)
You can manage or disable cookies through your browser settings at any time, though some features of our site may not function correctly without them.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order data is typically retained for a minimum of 6 years for tax and accounting compliance under Nigerian law.
Your Rights
Under the NDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where there is no lawful basis for continued processing
- Object to or restrict processing of your data
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)
To exercise any of these rights, contact us at info@marset.world. We will respond within 30 days.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All payment transactions are encrypted via SSL and processed through Paystack's PCI-DSS-compliant infrastructure — we do not store your card details.
While we take reasonable precautions, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
Contact Us
For any privacy-related enquiries or to exercise your data rights, contact us at:
Marset
Abuja, Federal Capital Territory, Nigeria
info@marset.world